Frequently Asked Questions


Here you will find answers to commonly asked questions about our yarn, but if you don’t find what you’re looking for please feel free to contact us at hello@thebluebrick.ca :)

When will my order ship?

 

We have tried inventory-based, and also dye-to-order, and neither system was perfect for us, so The Blue Brick operates on a combination of the two :) We keep dyeing up inventory, but if you order something that isn't in stock it may be a 1-2 weeks before your order ships.

Do you ship outside of North America?

Yes, we ship worldwide. Fair warning though; delivery with tracking tends to run between $29 and 49CDN and shipping time can be 4-6 weeks. It’s best to team up with a few friends on one order and make that shipping cost worth it :)

Is your yarn machine-washable?

Technically it’s superwash yarn, but we don’t think you should throw your precious hand knits in a washing machine!  We recommend a soak in cool water with a small amount of no-rinse wool wash, pressing the excess water out gently with a towel and laying flat to dry, rather than using a drying rack or clothes line.

There is a knot in my yarn! Is this normal?

Every skein of our yarn is guaranteed to have one knot - pretty much right in the middle, but some skeins will have up to two knots. The reason for this is our dye process; we don’t dye yarn blanks, and we don’t inject cakes of yarn; it’s our own process and it requires that we wind off our skeins by hand from cones. Sometimes there is a knot in the cone, and sometimes we need to change cones. It’s prohibitively expensive for us to throw away a skein every time we need to join yarns, so instead we try to manage it.

Can I get more, or larger copies of the photography?

Yes you can :) Please email us for pricing if you'd like larger prints of our work.


What is your return policy?

We cannot accept a return on yarn that has been partially used. If there are concerns about colour, please photograph them and send to us, we will do our best to make it right. 

Non-returnable items:
Downloadable patterns
Berry Vanilla personal and yarn care items
Sale items


What is your exchange policy?

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at hello@thebluebrick.ca and send your item to: 3033 Tecumseh Drive, Burlington Ontario, L7N 3M3

If you are shipping more than $50 of yarn, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can you wind my yarn into a cake for me?

Sadly, due to the volume of skeins we ship, it's not feasible for us to wind cakes for our customers. We suggest heading down to your friendly local yarn store, they'll be happy to help out and you can meet other knitterly types :)