Orders placed online are shipped within 5-10 business days. Inventory items are already dyed and ready to move out. Pre order items will ship before the end of that calendar month. If you have ordered a combination of both inventory and pre order the entire package will ship when the pre order is complete. If there is an unexpected delay we will do our best to contact you and get you an undated arrival time. We do reserve the right to cancel pre ordered items for any reason that prevents us from meeting our fulfilment deadline of months end.

Do you ship outside of North America?

Yes, we ship worldwide. All shipping is carrier calculated based on your address and the weight of the package, and is not dictated by us.

What if my package is lost, or I have to pay duties?

Please be aware that we have no control over duties and fees charged by the local customs offices. We are also not responsible for items held at the border, by border security, or awaiting customs clearance. In addition, we are not responsible for any lost or stolen parcels, but will happily open a ticket for you with Canada Post to start the process of tracking it down.

I have several orders, can you combine shipping?

We use carrier calculated shipping at check out. Check out as often as you need to, to feel that you got the things that you wanted. When the sale is complete I will automatically add up everything you paid, and if my shipping on the heavier, combined product comes to less, I will refund the difference automatically. You don’t need to write to us, this will all be done regardless of whether you request it specifically. ⁣ ⁣

~ YARN CARE ~

Is your yarn machine-washable?

Technically it’s superwash yarn, but we don’t think you should throw your precious hand knits in a washing machine! We recommend a soak in cool water with a small amount of no-rinse wool wash, pressing the excess water out gently with a towel and laying flat to dry, rather than using a drying rack or clothes line.

There is a knot in my yarn! Is this normal?

Every skein of our yarn is guaranteed to have one knot - pretty much right in the middle, but some skeins will have up to two knots. With Mammoth and Beast Mode skeins there can be up to three. The reason for this is our dye process; we don’t dye yarn blanks, and we don’t inject cakes of yarn; it’s our own process and it requires that we wind off our skeins by hand from cones. Sometimes there is a knot in the cone, and sometimes we need to change cones. It’s prohibitively expensive for us to throw away a skein every time we need to join yarns, so instead we try to manage it.

~ Puppy Points ~

How do I sign up for Puppy Points?

Sign into your Blue Brick account at the top right corner of our website. Once you are signed in you can click the blue puppy points tab at the bottom of the screen to sign up!

How to I redeem a Puppy points Code to my order?

You can make a Puppy Points discount code using the blue tab at the bottom right corner of the screen! To redeem the code, copy paste the code once you have selected the amount to an order at check out.

Can I redeem multiple Puppy Point codes to one order?

Unfortunately, you can only apply one discount code of any kind to an order. This includes website promos, gift cards, and Puppy Points.

~ Refunds ~

All yarns are hand dyed, small batch products. Minor variations between dye
lots may occur. All photos are colour corrected on colour calibrated monitors,
but may look different on your monitor or mobile device. Digital schematics of
swatches and sweaters are for visualization only and do not represent precisely
how the yarn will look or how the gradient will distribute.

What if I get my yarn and I don't like it? What if something is wrong with it?

These things happen! We are happy to offer refunds or store credit on items returned to us in their original, unused condition. Caked yarn cannot be returned. Yarn that has been in the buyers possession for 30 days* or over cannot be returned, even if it was kept safe in its original packaging. If the fault is ours we will cover the costs of both shipping the original skein back to us, and the cost of replacing the faulty yarn. If the return is preference then we do not cover shipping costs to return the original nor to send a replacement. As an alternative you may save the costs by offering the yarn up on Ravelry destash.

*all returns and claims must be addressed within 6 months of purchase with open communication.

I just ordered but I made a mistake, can I cancel?

You have one hour from the time of ordering to cancel or make changes to your order. This includes address changes, so please be careful when you place the order! After one hour your order will already be on its way to our shipping team and changes will not be possible.

~ Studio / In-person ~

Can I come visit the studio? I'd love to see your process, and/or shop in person!

Unfortunately we do not allow tours of our back studio and dye stations, after all, a magician never tells! We cannot, at this time, accommodate visits to our studio due to Covid 19. To keep our staff safe and our studio secure we are only allowing people in the family bubbles of staff members to come by. We miss our community and hope to be able to lift these restrictions soon.